- As part of the IDEAL implementation package, ICICALL provides:
- Continuous platform development to align with your evolving business requirements
- Dedicated helpdesk services with technical assistance and system troubleshooting
- Ongoing system support
- For end-users, ICICALL operates a professional call center. Our certified support specialists provide:
- System operation guidance
- Report generation assistance
- Data retrieval support
- Flexible Deployment Options:
- On-Premises Installation. Full control with deployment on your infrastructure
- Cloud Hosting Solution. Hassle-free hosting on our secure cloud environment with:
- Expert server maintenance
- Proactive system administration
- Enterprise-grade monitoring
Along with the implementation of IDEAL, ICICALL offers helpdesk services, as well as system support and further development in accordance with the changing needs of the customer entity.
For customer’s employees, ICICALL provides call center services. ICICALL’s call center specialists will always advice how to operate the system, generate reports or download the necessary information.
Optionally, the customer can deploy the system on its own resources or in ICICALL’s cloud. In this case, our highly-qualified system administrators will resolve server maintenance tasks.
We have been providing reliable support to our users for over 20 years. Here is what our customers say about us:
“ICICALL provides high-quality technical and customer support to users based on support contracts and performs operational work to resolve all arising issues.
Our companies have accumulated vast experience in interacting, implementing and solving issues of varying complexity, which allows us to set new tasks for ourselves.”